Get Your STIHL Equipment Repaired at HPM
STIHL Authorized Service & Repair Center Available for Hawaiʻi Island & Lānaʻi Locations
HPM STIHL Service and Repair
HPM now offers repair and service for STIHL power equipment!
Great news for STIHL owners on Hawaiʻi Island and Lānaʻi. HPM is now an Authorized STIHL Repair & Service Center, so you have another trusted option for getting your equipment serviced right.
How it Works
Bring your STIHL equipment to any HPM store on Hawaiʻi Island or Lānaʻi. No appointment needed, just talk to a cashier, fill out an intake form and leave the rest to us.
All repairs are completed at our Hilo service center. If you drop your equipment off at a different branch, we'll transport it to Hilo for the work and bring it right back to your original branch for pickup.
We service any STIHL product regardless of where it was purchased! If your equipment won't start or isn't running the way it should, our diagnostic service can help pinpoint the cause.
Cost and Turnaround
A $60 diagnostic fee is collected at drop off. It covers a full inspection so we can give you an accurate estimate and timeline, typically within a week. If your equipment ends up covered under an approved STIHL warranty, that $60 fee is refunded to you.
Any non warranty repair work is reviewed with you and approved before we move forward, so there are no surprises.
Service Hours
Our STIHL service center is open Monday through Friday, 7 AM to 2 PM. You can also drop equipment off at any participating branch during normal store hours. Anything received after service hours is routed to the shop the next business day.
FAQ
What are the Equipment Service Department's hours?
The Equipment Service Department will be open Monday through Friday from 7:00 AM to 2:00 PM.
Can I drop off my equipment outside of service department hours?
Yes. Equipment can be accepted through our retail counters during normal branch business hours. Equipment received outside of service department hours will be routed to the service department on the next business day.
Can I drop my equipment off at another branch?
Yes. Equipment may be accepted at participating branches and transferred to the Hilo Equipment Repair Center for service.
What brands do you repair?
We currently repair STIHL equipment. Additional brands may be added in the future.
Do I need to purchase my equipment from HPM to have it repaired?
No. We can service eligible STIHL equipment regardless of where it was purchased.
Do you perform STIHL warranty repairs?
Yes. As an authorized STIHL service center, we can perform qualifying warranty repairs.
Do I need an appointment?
No appointment is required. Bring your equipment to any participating HPM location and we'll help get it routed for service.
What equipment can you repair?
We service STIHL chainsaws, trimmers, brushcutters, blowers, hedge trimmers, cut-off machines, sprayers, pressure washers, zero-turn mowers, and many other STIHL products.
How long will repairs take?
Turnaround times vary based on parts availability, repair complexity, and shop workload. Customers will be contacted with updates as needed.
Will I receive an estimate before repairs are completed?
Yes. If repairs exceed the established authorization amount or additional issues are found, we will contact you for approval.
Will I pick up my equipment at the same branch where I dropped it off?
Yes, in most cases equipment will be returned to the originating branch for customer pickup.
What should I bring when dropping off my equipment?
Please bring the equipment and any information about the issue you're experiencing. For potential warranty claims, proof of purchase may be requested.
Do you repair equipment that won't start?
Yes. Diagnostic services are available to determine the cause of starting, running, or performance issues.
What happens if my equipment is not worth repairing?
We will discuss available options with you before proceeding with major repairs.
Still have Questions?
If you have and questions regarding our STIHL Service and Repair, please reach out or stop by any Hawaiʻi Island or Lānaʻi HPM store and we'll be happy to answer any questions you have.