Return Policy
Last updated March 31, 2025
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund, store credit, or an exchange. Please see below for more information on our return policy.
RETURNS
All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return a product, please bring it along with your receipt to any HPM Building Supply store. Returns are not accepted by mail.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 5-7 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
EXCEPTIONS
The following items cannot be returned or exchanged:
- Special Order items including HPM manufactured product
- Product marked "Clearance"
- Any product that is returned in an unsaleable condition (including packaging)
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note: All Power Tools must be returned within 30 days of purchase and must be in re-sellable condition.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: marketing@hpmhawaii.com